Return Authorization Policy
All return material must be new and unused. Multiple part assemblies must be returned complete otherwise credit will not be allowed. Any shipment returned for credit or exchange when the error is not ours will be subject to a 20% re-stocking charge. Material must be returned freight prepaid within 60 days after receipt of shipment and all of the conditions have been satisfied. Freight will not be credited.
Return Authorization Number(s) must appear on all cartons.
For Your Protection:
The carrier who delivered the merchandise to your door is responsible for loss and damages. Acceptance of the shipment by the Transportation Company is acknowledgment that the articles delivered to them were in good condition and properly packed. Here is how to handle damages and shortages:
All shipping errors must be reported within 5 days.
All claims for loss or damage should be filed immediately with the transportation company making delivery to your door. Then notify us. We will mark the records accordingly. Should you need assistance with the claim, we will be glad to help. Note: Do not return damaged merchandise as the transportation will pick it up after settling the claim.