Terms & Conditions |
ORDERING: Orders
may be placed by phone, fax, and/or or e-mail to Good
Water Warehouse, Inc.. Authorized purchases must include
customer PO number, manufacturer’s/GWW’s
part number, and pricing. Purchase orders received
without part numbers will not be processed until the
customer is contacted and part numbers are verified.
Purchase orders must state if partial shipments are
allowed and must designate required shipping method.
If you do not have the parts numbers, pricing, or case
quantity, please contact our sales department or visit
our web site (www.goodwaterwarehouse.com). ORDER CONFIRMATIONS: All
purchase orders will be confirmed by phone, fax,
or e-mail. Any discrepancies in pricing, part numbers,
descriptions, and/or case quantities will be listed
in the order confirmation. It is the customer’s
responsibility to review the order confirmations
and advise if any changes are required. If we do
not hear from the customer regarding the confirmation,
we will process the order according to the confirmation. MINIMUM ORDERS: Minimum order accepted
is $100.00 net, exclusive of freight. Any orders
placed that are less than $100.00 will be assessed
a $10.00 service charge. INVOICING: All
shipments are invoiced the day of shipping. Customers
are required to pay all invoices in full within terms.
Short payments on invoices are not acceptable. All
questions regarding invoices and payments must be
addressed with our accounts receivable department
before invoices become due. WILL CALL ORDERS: All
standard ordering terms apply to WILL CALL orders.
The customer must advise what day and time they will
pick up the order. Completed WILL CALL order will
be held for a maximum of 3 business days. A restock
charge may be assessed to any WILL CALL orders that
are not picked up within the required time frame.
Additions or deletions to WILL CALL orders after
invoicing are subject to all new order Terms and
Conditions. Orders are typically pulled within one
working day. WILL CALL orders can be picked up Monday – Friday
from 9:00 AM – 11:30 AM and from 1:30 PM – 3:00
PM. TAXES: Taxes
are not included. Quoted prices are exclusive of
all taxes. Purchaser shall be responsible for payment
of all applicable state/local sales, use and/or gross
receipts’ taxes resulting from transactions
with Good Water Warehouse, Inc., regardless of placement
of liability for the tax by law. Orders shipped within
California, to Indiana, or to Canada are subject
to applicable county tax rates unless a completed
resellers’ card or exempt certificate is on
file. FREIGHT: All
shipments are F.O.B., Good Water Warehouse, Inc.,
Fullerton, Ca. All drop ship order will be assessed
a $5.00 handling charge. ROUTING: To
be specified by customer on purchase order, otherwise,
Good Water Warehouse will ship best method. CLAIMS: Prices
include packaging that is satisfactory for truck,
air, or containerized shipment at no additional charge. FREIGHT CLAIMS: Shipments
are the purchaser’s responsibility. All shipments must be inspected for damages and counted for shortages at the time of delivery. Freight claims must be made immediately and directly to the freight carrier. Good Water Warehouse, Inc. will not be held responsible for breakage or shortage after products are accepted from common carrier. Any damage or discrepancy must be noted immediately and reported to GWW within 72 hours of receipt of merchandise or claim will not be accepted. ORDER CHANGES: Additions
to an order may be made at no charge prior to the
processing of an order. Processing of an order typically
begins within one hour of receipt of purchase order
and is typically accomplished within one working
day. Deletion and/or changes to an order after it
has been processed are subject to a $25.00 minimum
handling fee. Changes may cause additional charges
and may increase the time required to ship an order. RETURNS: A Return Goods Authorization (RGA) number must be
obtained from Good Water Warehouse, Inc. within 45
days of the invoice date before any returns can be
shipped. All returns for warranty consideration must
be shipped prepaid. Freight collect returns will
not be accepted. Returns determined to be in warranty
will be replaced or repaired, and will be returned
to the purchaser prepaid by surface freight. RESTOCK: Minimum
restocking charge is 20% or $50.00, whichever is
higher. Orders shipped incorrectly are not subject
to restock charge and correct items will be shipped
prepaid by surface freight. All other returns are
subject to the restock charge. Goods must be in original
container and in saleable condition to be considered
for restocking. CANCELED ORDERS: Orders
placed but canceled AFTER the order has been processed
and sent to shipping or engineering, will be subject
to a minimum 10% cancellation fee ($50.00 minimum),
assuming manufacturing has not commenced, and no
detailed engineering or special parts have been ordered.
Additional fees may be charged depending upon the
level of completion of detailed engineering and/or
if any special parts have been ordered. NSF CHECKS: There is a $25.00 charge for all NSF checks.
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